Your accommodation is only provisional until written confirmation is received. The price of your holiday will be confirmed to you by email or post. Special rates are available for returning guests – please ask for details. All prices include VAT.
We provide Egyptian Cotton bed-linen and towels, toiletries, cots and high chairs (please provide own linen for the cot); TV with SKY package; DVD library; selection of board games, local maps and information. 5 miles of loch and river fishing (within season), boats, Canadian canoes and kayaks.
A selection of mountain bikes are available to hire at £20 per day per bike. £15 half day. Helmets are available however, it is recommended to bring your own helmet if you have one
Clay Pigeon and Target Shooting
Clay pigeon is available upon advance notice. Please contact Cameron for further details.
We provide bathrobes, slippers and luxury Arran Aromatic toiletries. 37″ LCD TV with SKY TV package, Blu Ray DVD and Nintendo Wii. Free BBQ with gas are provided in 5-star properties.
No transaction fee for all debit card, cheque, cash and BACS settlement. Paypal, credit card and AMEX are free of a transaction fee up to £250.00. £250.00 and more incur a 2.5% transaction fee. Euros are accepted into a business Euro account. Please contact Portnellan for a price in Euros. Please contact Cameron for details if required.
Bank details are as follows:
UK bank account for settling in Sterling:
Account Name: The Portnellan Company
Account Number: 90049271
Account Sort Code: 40-41-60
IBAN Number: GB75HBUK40416090049271
SWIFT CODE: HBUKGB4B
Euro bank account for settling in Euros:
Account Name: Cameron Taylor
IBAN Number: FR7612406000225490193580130
Electricity, Water and Recycling Fee
Is included in the price of your holiday between 21st July and 24th August. All other times the first £20.00 of electricity consumption is gifted. If there is any further consumption the balance is settled upon departure and is metered and charged at 20p per unit. All 2 night stays are inclusive of electricity consumption.
A Weber gas BBQ can be provided. It will be brought to you upon request. There is a £20 usage fee including gas. The use of a Weber gas BBQ is free for 5 star properties
SKY TV freeview is included in all properties. SKY TV package Variety with Sports is provided in 5 star properties free of charge.
Wifi service is available throughout the estate. All properties have complimentary WiFi.
All properties are NON-SMOKING.
Number of guests
Properties accommodate the number of persons shown on the tariff. Occupation must not exceed the lodge’s maximum.
One pet is permitted in certain 4 star properties by prior arrangement only at a charge of £25 per stay/per week. We are dog-lovers at Portnellan, but in the interests of safety and enjoyment your pet must be kept under control at all times. Please be aware the surrounding lands are working farms with sheep and cattle. A cage or crate is preferred for your pet to rest in, but at the very least you must bring suitable bedding. Pets cannot be allowed on chairs or beds and must be kept clean and dry when in the proeprty. Please collect and dispose of all dog waste considerately.
Arrival and departure times
Arrival is any time after 3pm (April-October) The properties will be ready at different intervals throughout the day of your arrival. We will make every effort for an earlier check in time. Especially within Winter months (November-April). Please contact to discuss a relaxed arrival and departure.
If you plan to arrive late in the evening, please let us know in advance so we can ensure you’re well taken care of.
Departure is up to 10am so we have time to prepare for our next guests. Later departures at certain times of the year and for short stays may be arranged by prior arrangement. Please call to discuss.
Groceries, butcher meat, fish and other provisions can be provided on your arrival day. Contact details for local businesses that provide these services can be provided upon request. Please contact the business directly who will forward an order form to be completed. You can either settle directly or with Portnellan at the end of your holiday.
When you arrive you will see that the property is cleaned and maintained to a very high standard. You are expected to maintain these high standards of cleanliness in the lodge throughout your holiday. Upon departure the property must be left in the same condition as it was found. We have a team of housekeepers but they are not slaves – so please respect the property as your own and do not present us with the embarrassing situation of having to ask for a cleaning surcharge of up to £100. Glasses do get broken, but they do have to be replaced, so please note you will be asked to settle for any broken glasses. They are £4 each.
A security/key refundable deposit of £100 is required on arrival and can be settled by credit/debit card. Any damage, breakage or spillage in your proeprty should be reported so we can maintain the high standards our guests expect. Repairs or damage will incur an additional charge, which must be settled in full.
Full weeks: A deposit of 50% is required on booking and the balance must be paid no later than 8 weeks (56 days) before your arrival. Cancelled holidays are subject to the charges detailed below. Cancellation Indemnity insurance is available on request at a small additional cost. Short stays (less than full weeks) must be paid in full on booking and are non refundable.
If you’re not able to enjoy the holiday you’ve booked, we recommend you tell us as soon as you can. Cancellation charges are based on the likelihood of re-selling your holiday. 8 weeks before, deposit retained. 8-6 weeks before 50% holiday cost. 6-4 weeks before 60% holiday cost. 4-2 weeks before 80% holiday cost. 2 weeks before full holiday cost.