Holiday price;

Your accommodation is only provisional until written email confirmation is received from Portnellan. The price of your holiday will be confirmed to you by email. Special rates are available for returning guests – please contact Cameron for details. All prices include VAT.

Free amenities include;

Egyptian cotton bed linen and towels, The Scottish Soap Co soaps, cots and high chairs (please bring your own linen for the cot), Starlink WiFi, LCD TV with SKY and Blu Ray DVD. DVD library, selection of board games, local maps and information. 5 miles wild salmon and trout fishing on the estate lochs and river (within season), games room, rowing boats and kayaks.

Additional amenities in;

Deerstalker, Pinemarten, Raven, Kingfisher, Ghillies, Red Stag and An Caisteal;

Bathrobes, slippers, face cloths and The Scottish Soap Co. toiletries. 37″- 65″ LCD TV with SKY TV package (Variety with Sports)

Paddle Boards;

A selection of paddle boards are available to hire at a cost of £17.00 per hour.

Ghillie Services;

Rob our ghillie is available to advise and fish the river and lochs with you at Portnellan. 

Water and Recycling Fee;

Included in the price of your accommodation.

Please note: any mixed bags of rubbish left at a lodge or cottage upon departure, the contents of which have not been recycled at our refuse and recycling facility, will be disposed of and a cost applied. This is charged at £10.00 per bag.

Electricity Consumption;

Electricity consumption is included in the price of your accommodation however, at a cap of £8 per day. A meter reading will be taken on your arrival and another is taken upon your departure. The difference of the two will calculate the number of units used charged currently at 27p per unit (including VAT). Any usage above £8 per day will be settled upon departure. As a guide, a family of 4 should not exceed £8.00 per day electricity consumption. We reserve the right to adjust the unit cost depending on the supplier tariff.

EV Charging;

We are pleased to inform that a number of the lodge at Portnellan have been installed with exterior 3 pin sockets enabling EVs to be trickle charged. The chalets that have this facility are as follows;

Fisher, Osprey, Whooper, Heron, Eagle and Pinemarten.

Should you wish to use this facility a padlock code will be provided upon arrival to unlock the socket. The consumption of electricity which is metered in the chalet will be charged upon departure at a rate of 27 per Kwh.

BBQ Hutte Hire.

We have a BBQ hutte that can be hired for that special occasion or time spent with friends and family. All crockery, cutlery, glasses, a rack of herbs and spices, all charcoal and BBQ tools. Just bring your food and drink and your good cheer. Please contact Portnellan to book up. 

SKY TV;

SKY TV freeview is included in the chalets and cottages named Fisher, Red Stag, An Caisteal, Otter, Osprey, Whooper, Eagle, Buzzard, Ptarmigan, Gamekeeper, Kestrel and Stob Binnein. A SKY box with Entertainment and Sports can be hired at £30.00 per week/stay.

SKY TV package;

Entertainment with Sports is provided in Deerstalker, Pinemarten, Raven, Kingfisher, Capercaillie  and Ghillies.

WiFi;

Wifi is available throughout the estate. All properties have complimentary Starlink WiFi.
The lodges Pinemarten, Kingfisher, Whooper, Stob Binnein and Capercaillie Cottage have their own dedicated WiFi routers.

Smoking;

All properties are NON-SMOKING.

Occupancy;

All properties only accommodate the number of persons shown on the tariff. Occupation must not exceed the chalet or cottage maximum.

Pets;

We are very happy to welcome a well behaved pet to stay in certain allocated holiday properties but for the benefit of all our guests we require all dog owners to adhere to the following ‘Dog Rules’

Portnellan permits 1 small to medium sized pet in certain allocated holiday properties by prior arrangement only. There is a pet fee of £40 per pet per stay/week.

These include;

Deerstalker
Buzzard
An Caisteal
Otter
Osprey
Whooper
Ptarmigan
Gamekeeper
Raven
Kestrel
Kingfisher
Lapwing
Stob Binnein Cottage

You hereby agree that as a pet owner you are responsible for the behaviour of your pet during your stay at Portnellan.

Worm and flea treatments must be up to date.

You agree to accept full responsibility for any damage and/or soiling caused by your pet during your stay and agree to pay the cost of any repairs or additional cleaning requirements.

If you have a group booking of more than one property, please ensure your pet does not enter any lodge/cottage other than the one you are staying in. Otherwise we will levy an additional pet fee for the extra cleaning costs.

Please bring plenty of poo bags and clean up after your dog.

Pets are not allowed on any furniture including beds and sofas.

Pets must not be left alone in the holiday chalets/cottages unless they are in a crate and you are absolutely sure they will not bark continuously.

Unfortunately dogs that bark continuously are not allowed at Portnellan as they will disturb other guests. If any dog persistently causes a nuisance or distress we reserve the right ask the owners to leave.

Please bring plenty of your own pet towels for drying.

Please be considerate of anyone at Portnellan who may not be familiar or comfortable with dogs.

There will be other guests and maybe have another pet at Portnellan so please keep your pet on a lead when taking your pet to your car, or setting out on a walk direct from the door.

Please ensure you are familiar with and follow the Countryside Code when out for a walk:

Maintain effective control of your pet and consider other people.
Protect the natural environment and wildlife.
Leave gates and property as you find them.
Bag it and bin it – it is an offence to fail to remove pet faeces.
It is an offence for a pet to worry livestock on agricultural land and farmers are entitled to destroy a pet without compensation to the owner.

Arrival and Departure Times;

Arrival is 4pm onwards (April-October) The properties will be ready at different intervals throughout the day of your arrival. We will make every effort for an earlier check in time especially within Winter months (November-April). Please contact to discuss a relaxed arrival and departure time.

If you plan to arrive late in the evening, please let us know in advance so we can ensure you’re well taken care of.

Departure is up to 10am so we have time to prepare for our next guests. Later departures at certain times of the year and for short stays may be arranged by prior arrangement. Please call to discuss.

Grocery Packs;

Groceries, butcher meat, fish and other provisions can be provided on your arrival day. Contact details for local businesses that provide these services will be sent to you with your confirmation. Please contact the business directly with your orders. You can either settle directly or with Portnellan at the end of your holiday.

Cleaning Surcharge;

When you arrive you will see that the property is cleaned and maintained to a very high standard. You are expected to maintain these high standards of cleanliness in the lodge throughout your holiday. Upon departure the property must be left in the same condition as it was found. We have a team of housekeepers but they are not slaves – so please respect the property as your own and do not present us with the embarrassing situation of having to ask for a cleaning surcharge of up to £400. Glasses do get broken, but they do have to be replaced, so please note you will be asked to settle for any broken glasses. They are £5 each.

Security/Key Deposit;

There is a security/key deposit of £250 to be settled either when booking or on arrival.  This amount is held on a credit card. Any damage, breakage or spillage in your property should be reported so we can maintain the high standards our guests expect. Repairs or damage will incur an additional charge, which must be settled in full.

Booking and Transaction Fees;

No booking or transaction fee will be applied to any form of settlement.

Euros are accepted ONLY into our Euro account. Please contact Portnellan for a price in Euros and further details.

UK bank details for settling in Sterling are as follows;

Account Name: The Portnellan Company

Account Number: 90049271

Account Sort Code: 40-41-60

IBAN Number: GB75HBUK40416090049271

SWIFT CODE: HBUKGB4B

Euro bank account details for settling in Euros are as follows:

Account Name: Cameron Taylor

RIB: 12406000225490193580130

IBAN Number: FR7612406000225490193580130

BIC: AGRIFRPP824

Payment terms

Full weeks: A deposit of 50% is required on booking and the balance must be paid no later than 8 weeks (56 days) before your arrival. Cancelled holidays are subject to the charges detailed below. Cancellation Indemnity insurance is optional and at your discretion.

Short stays (less than full weeks) must be paid in full on booking and are non refundable.

Cancellation Charges;

If you’re not able to enjoy the holiday you’ve booked, we recommend you tell us as soon as you can. Cancellation charges are based on the likelihood of re-selling your holiday and the following applies to weekly or longer reservations only.

Up to 8 weeks before holiday arrival date an administration fee of 15% plus VAT on the total holiday cost will be deducted from your deposit and the balance refunded. 8-6 weeks before 50% holiday cost. 6-4 weeks before 60% holiday cost. 4-2 weeks before 80% holiday cost. 2 weeks before full holiday cost.